1.Introduction
DIVERSIFIED DATA SOFTWARE, LC (hereinafter referred to as "we", "the company", or "our company") is committed to protecting the privacy and security of the personal information of users (hereinafter referred to as "you" or "your"). This Privacy Policy outlines how we collect, use, disclose, transfer, and store your personal information when you use our official website and related services (collectively referred to as the "Services"). By using our Services, you agree to the practices described in this Privacy Policy.
2.Scope and Applicability
This Privacy Policy applies to all users of our Services, whether you are an individual user or a corporate user. If you are a resident of the European Economic Area (EEA) or the State of California, this policy also incorporates provisions that comply with the requirements of the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and subsequent relevant regulations.
3.Information We Collect
3.1 Information You Provide
Registration and Account Information: When you register for an account, we collect your username, password, email address, and phone number to create and manage your account, provide personalized services, and communicate with you when necessary. If you choose to log in using a third-party account (such as a social media account), we will obtain relevant information authorized for sharing by you from the third party (such as your name, profile picture, and basic profile information).
Customer Support Information: When seeking customer support, you may provide us with information such as your name, contact details, a description of the issue, relevant screenshots, or files to help us better understand and resolve your problem.
Feedback and Survey Information: When participating in feedback activities or surveys, we may collect your opinions, answers, and suggestions to improve our Services and products.
3.2 Information Automatically Collected
Device and Technical Information: Our servers automatically record device information, including but not limited to device model, operating system, browser type, IP address, and device identifiers (such as IMEI, MAC address, if applicable). We also collect network connection information, such as your internet service provider, network type (Wi-Fi, mobile data), as well as your browsing history and clickstream data (such as pages visited, links clicked).
Cookies and Similar Technologies: Our website, Services, applications, email communications, and advertisements may use technologies such as "cookies", "pixel tags", and "click-through URLs" to analyze user interactions and optimize the user experience. You can disable cookies in your browser settings, but this may limit the use of certain features.
3.3 Information Obtained from Third Parties
Information Shared by Partners: We may obtain relevant information about you from third parties with whom we cooperate (such as advertising partners, data analytics companies, payment service providers, etc.) for the purposes of providing Services, data analysis, processing payment transactions, etc.
Information from Public Channels: To the extent permitted by law, we may collect information related to you from public channels (such as government-published data, news reports, etc.) for market analysis, brand protection, and other purposes.
4.Use of Information
Providing Services: We use the collected information to provide you with Services, including creating and managing accounts, providing software updates and service communications, and processing customer support requests.
Improving Services: By analyzing the collected information, we can understand user usage habits and needs, thereby improving website design, optimizing service performance, enhancing service quality, and developing new products and features.
Security Assurance: We use the information for security monitoring and prevention, including detecting and preventing fraudulent activities, malicious attacks, account theft, and other security incidents to protect the security of your account and personal information.
Marketing and Promotion: We may use your information to send you marketing communications related to our products and services. You have the right to opt out of receiving such communications.
Legal Compliance: We may use your information when necessary to comply with applicable laws and regulations, respond to legal proceedings, protect our legitimate rights and interests, or the safety and rights of others.
5.Sharing and Disclosure of Information
Sharing with Affiliated Companies: Within our company, we may share your information with affiliated companies to provide you with more comprehensive services or conduct business activities collaboratively. Affiliated companies will be bound by this Privacy Policy or an equally stringent privacy policy.
Sharing with Partners: We may share your information with third-party partners to achieve the purposes described in this Privacy Policy. Before sharing information, we will sign data processing agreements with our partners to clarify the data protection responsibilities and obligations of both parties.
Legal Requirements and Protection of Rights and Interests: In cases required by law, such as responding to court subpoenas or government investigations, we may disclose your information. In addition, if we believe that disclosure of information is necessary to protect our legitimate rights and interests, prevent fraud or other illegal activities, or protect the personal safety or significant interests of others, we may also disclose such information.
Business Transfers: In the event of a merger, acquisition, asset sale, reorganization, or other similar business transactions of our company, your information may be transferred to relevant third parties as part of the transaction. In such cases, we will require the recipient to comply with this Privacy Policy or provide an equivalent level of data protection measures.
6.Information Storage and Security
Storage Location: We will store the collected information on servers located in the United States and other countries or regions. If personal data of EEA residents is transferred to regions outside the EU/European Economic Area, we will ensure that appropriate safeguards are in place to meet the requirements of the GDPR regarding cross-border data transfers. For the personal information of California residents, we will also comply with the provisions of the CCPA and related regulations regarding data storage and transfer.
Storage Period: We will retain your information for the shortest time necessary to achieve the purposes of collection while complying with applicable laws and regulations regarding data retention periods. For example, according to tax, accounting, and other legal requirements, we may need to retain certain transaction-related information for a specified number of years. After the information is no longer needed to achieve the purposes of collection and exceeds the retention period, we will delete or anonymize your information in a secure manner.
Security Measures: We attach great importance to information security and have implemented a series of reasonable technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or damage. These measures include but are not limited to data encryption, access control, security vulnerability management, employee training, and the development of data breach emergency response plans.
7.Protection of Minors
We place great emphasis on the privacy protection of minors. If you are a minor, before using our Services, please ask your parents or guardians to carefully read this Privacy Policy and use our Services only with their consent. We only collect and process the personal information of children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA) and other relevant legal requirements. If we discover that we have collected the personal information of a child under the age of 13 without the consent of their parents or guardians, we will delete such information as soon as possible.
8.Special Rights for California Residents
Right to Know: California residents have the right to know the categories of personal information we collect, the sources of such information, the purposes of use, and the parties with whom we share it.
Right to Access and Obtain Specific Information: California residents have the right to request that we disclose the specific personal information we have collected about you and to obtain copies of such information.
Right to Delete (Restated): As previously mentioned, California residents have the right to request that we delete the personal information we have collected or retained from you, subject to certain legally permitted exceptions.
Right to Opt-Out of Sale (Restated): Currently, we do not sell the personal information of California residents. If we involve in the sale of such information in the future, we will provide you with clear notice before the sale and offer you an easy-to-use opt-out mechanism.
Right to Fair Treatment: California residents have the right not to be discriminated against for exercising their rights under the CCPA. We will ensure equal treatment of all users and will not take adverse actions against you for exercising your rights.
9.Policy Changes
We may modify or update this Privacy Policy based on business development, changes in laws and regulations, or other reasons. In the event of significant changes to the policy, we will notify you through website announcements, email, or other prominent means and provide you with a reasonable amount of time to review and consider the changes before they take effect. If you continue to use our Services after the policy changes, it will be deemed that you agree to be bound by the revised policy.
10.Contact Us
If you have any questions, comments, or suggestions about this Privacy Policy, or if you wish to exercise your rights or file a complaint, please contact us through the following methods:
Email: [email protected]